Frequently Asked Questions
Everything you need to know about shopping at REWIND Yo-Yo Store
What is the difference between responsive and unresponsive yo-yos?
Responsive yo-yos return to your hand with a simple tug, making them perfect for beginners. Unresponsive yo-yos require a special maneuver called a 'bind' to return, allowing for longer spin times and advanced professional tricks.
How long does domestic and international shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days via our premium global carriers.
What is your return policy for performance yo-yos?
We accept returns within 30 days of purchase, provided the item is in its original packaging and shows no signs of use or 'rim dings' from floor impact.
Does my yo-yo come with extra strings?
Most of our models include one pre-installed string. However, since strings wear out with friction, we highly recommend adding a 10-pack or 100-pack of polyester strings to your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I maintain my yo-yo bearing?
To keep your yo-yo spinning smoothly, we recommend using a tiny drop of thin lube for unresponsive bearings or thick lube for responsive ones after every 10-20 hours of play.